Contact Us
How we reply
The editorial team reads and answers messages in English, and the same applies to any follow-up correspondence you send after our first response. If you write in another language, we will do our best to interpret the meaning, but the fastest and most accurate exchange happens in English. Replies are sent during normal working hours, and we aim to deal with each message without undue delay, though complex questions may take a little longer to research properly.
Keep sensitive details out
This contact form is an open channel, which means the content of your message travels over the internet and sits in a mailbox until we read it. That is fine for general questions about casino policies, game rules or review criteria, but it is not a secure pathway for anything sensitive. Never send your password, banking details, credit card numbers, passport scans, driver licence images or any other identity document through this form. No legitimate review site will ever ask you for those things via a web form, and any request that does arrive should be treated as fraudulent. If you need to discuss a problem that involves such material, stop and use the operator's own verified support channels instead, where encrypted systems and formal verification procedures are in place.
When gambling stops being safe
If you are experiencing distress related to gambling — whether that is concern about your own spending, difficulty controlling how long you play, or worry about someone close to you — the contact form is not the right place to turn. We are editors, not counsellors, and we cannot intervene in your play or block your accounts. The correct step is to contact a dedicated gambling support service directly, where trained staff can talk through your situation confidentially and, where appropriate, help you set up self-exclusion across multiple operators. Many such services operate around the clock, and speaking to them is free. Reaching out there will get you practical assistance far sooner than a message to this site ever could, and it does not require you to share any financial or identity information with us in the first place.
What we can actually help with
Use this form for the things we are equipped to handle: pointing out an error in a review, asking how a particular bonus term was interpreted, requesting clarification on a payout policy we have covered, or suggesting a casino for future assessment. Those are the messages that get a useful reply. Anything involving your account, your money or your personal documents belongs elsewhere, and anything involving your wellbeing belongs with a support professional.